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Saturday, March 8, 2008
TIME WARNER could be erasing your DVR (or at least resetting your settings)
TIME WARNER DVR maintenance alert! Your settings could be lost
When I saw the mailing from Time Warner, I panicked… Cable Converter Maintenance March 11, 2008 (read on).
The mailing seems to suggest, “You could miss some of your recordings if you don’t check you converter settings.” For those of us who have come to depend on the scheduled recordings - panic sets in when one thinks about missing a show due to a system issue!
Apparently, Time Warner will be doing some maintenance to the cable converters and we will need to “re-establish” some of our settings - including “DVR/VCR recordings.”
What does this “re-establish” mean? - are they saying reprograming? Why don’t they just say reprograming! - the touchy-feely wording of ‘re-establish” doesn’t quite convey the urgency and the time investment that will be required to reprogram the Queue. This is just like the time the day the DVR died. UGH!
That’s not all - a visit to the TW’s Web site provided more confusion.
When I visited the URL printed on the mailing - www.twdayton.com/settings I found conflicting information. The Web site says the maintenance day is March 18, 2008. A phone call to the company left me on hold for more than 45 minutes… (granted it was snowing).
So, If Time Warner is your cable company - be on the lookout for some maintenance issues that could cause channel outages, the need to update your settings as well as the to need re-establish DVR/VCR settings.
The good news for everyone forking over thousands of dollars a year for services - “Once complete (the maintenance), we will be able to continue to provide quality cable service”… isn’t that what we’re paying for?
If anyone has any information on the Cable Converter Maintenance” or more concrete info - please share - the DVR community thanks you!
UPDATE: 3-9-08 a.m. The phone just rang with an automated message indicating the date will be the 18th (Perhaps they are staging this “refreshing” at different times throughout the service area).
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