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Friday, May 29, 2009
U-verse reps discuss ‘new choice’
Many area residents have responded to the story and poll about cable TV providers in the Dayton area.
AT&T U-verse, the newest provider to the region, is more of a mystery to some consumers, since it is not yet available to everyone in the Dayton and Springfield markets. But that is something the company said it is working to change.
“Our goal is to roll (U-verse) out as quickly as possible and reach as many customers as possible, so consumers can take advantage of this TV option,” said to Kari Toth, general manager of AT&T U-verse in Ohio.
Toth noted that U-verse, which is in just 22 states and 93 markets, took first place in the 2008 Residential Television Service Satisfaction Study put on by J.D. Power and Associates.
“For us to launch in 2006, and to be ranked in that short time is important to us,” Toth said. “We didn’t get that ranking without doing well in customer service.”
Toth added that U-verse is the only national provider to offer 100 percent Internet Protocol-based TV service, which gives the company the ability to integrate its services, including cable, Internet, phone and wireless capabilities.
“It is a newer technology,” said Toth, who also lauded U-verse’s Total Home DVR service.
“Customers can program DVRs from any PC or wireless device, and you can program four shows at once and play back that same show on different TVs.”
She said the receivers are HD ready and U-verse offers than 100 HD channels.
As far as pricing, Toth said U-verse does not have an introductory period, and customers do not sign a contract.
She added that the only complaint she had heard was that installation time can be long.
“We tell our customers to dedicate four to six hours for installation, since we want them to be very comfortable in how they use their new service.”
When I asked the U-verse folks what they thought about the local responses to the initial story on DaytonDailyNews.com, Chris Bauer of AT&T said he was pleased to see that they could offer area customers a new choice.
“Integration just makes for a great customer experience,” he said.
To find out if you are eligible for U-verse, Toth said you can call, click or visit — call (800) 288-2020, go to uverse.att.com or visit a local AT&T store.
She added that the Centerville store in Cross Pointe Center offers customers a chance to try out U-verse in person.
If nothing else, it will make for a more informed decision.
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TweetChick-fil-A celebrates with June deals
Chick-fil-A Lunch Express in downtown Dayton has recently extended its hours and expanded its menu. And, in celebration of this, the restaurant will have a couple great deals in the month of June.
The offer is only good at the downtown Dayton location.
The restaurant’s new Lunch Express hours are 11 a.m. to 4 p.m.
Every Thursday next month, the Chick-fil-A downtown will offer customers a buy-one-get-one free 12-count nuggets, which is priced at $4.49.
And, for catering orders, Chick-fil-A will give a free small brownie tray to every order on Tuesdays in June.
This offer is only good at the West 2nd Street Lunch Express location, in the Key Bank Building.
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