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Home > Blogs > Here's the Deal > Archives > 2010 > January > 12 > Entry
2009 had record consumer complaints
Attorney General Richard Cordray released his office’s consumer complaint numbers today, Jan. 12, indicating that 2009 had a historically high number of consumer complaints in Ohio.
And these are just the complaints his office heard about.
The AG’s office received 30,259 complaints in 2009, which was a 20 percent increase from 2008.
The results were published in the 2009 Consumer Annual Report.
“Last year was extremely challenging financially for many Ohioans,” Cordray said. “We’re counting our pennies and weighing each purchase. There is no tolerance for companies that fail to deliver on their promises. Ohio consumers have had enough, and we’re seeing them speak out in numbers we haven’t seen in the past.”
Through the office’s complaint resolution process and legal action, the office noted, approximately $7 million in consumer restitution, civil penalties, costs and other relief was generated in 2009.
But what was everyone complaining about?
According to the report, the year’s top 10 complaints concerned:
Motorized vehicles (buying a car, auto repair services, receiving titles from dealers)
Collections, credit reporting and financial services (wrong information on credit reports, credit repair services, collection calls for debts not owed)
Household goods and property improvement (roofing, driveway repair, general contractors)
Internet and phone
Shopping, food and beverages
Mortgage (lenders, servicers, foreclosure rescue companies)
Computers and electronics
Professional services
Health and beauty
Utilities
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