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Home > Blogs > Seen and Overheard > Archives > 2009 > May > 08 > Entry
KFC offers grill chicken rain checks, apologies to customers
Some free chicken lovers (at least for now) are out of cluck.
In a new message posted on its website and on Youtube.com, Kentucky Fried Chicken President Roger Eaton apologies that not every “Oprah Winfrey Show Kentucky Grilled Chicken Two-piece Meal Coupon” downloaded earlier this week can be honored immediately.
“We had lines out the door. Everyone wants to get the great taste of our new product so we can’t redeem your free coupon at this time,” he said. “We expected an enormous response, but we never expected anything like this.”
Eaton said Kentucky Fried Chicken will offer customers with the coupons a rain checks.
Here are the instruction for the rain check on KFC’s website:
Complete the form, attach your original coupon , and give it to the KFC restaurant manager or postmark per the form’s instructions, by May 19, 2009, and we’ll send you a rain check for your free Kentucky Grilled Chicken meal at a later date, plus a free Pepsi with our compliments. Your participating KFC restaurant will provide you with the form you need.
Please note that the redemption periods of the rain checks will vary. All other terms and conditions of the original free Kentucky Grilled Chicken coupon will apply. Kentucky Fried Chicken earlier this week teamed with Oprah to deliver coupons for free samples of Kentucky Fried Chicken’s new Kentucky Grilled Chicken the masses at participating locations.
The “Oprah Winfrey Show Kentucky Grilled Chicken Two-piece Meal Coupon” was available for download Tuesday and Wednesday, May 5 and 6.
See prior Seen and Overheard post here
The coupon had been redeemable at participating KFC locations through May 19, excluding Sunday, May 10.
The Louisville chain’s grilled chicken website was overwhelmed by downloads, and its stores ran out of free chicken.
What do you think? Comment below.
Seen & Overheard runs daily in the Dayton Daily News. Twitter with me at DDNSmartmouth.
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Comments
By Jim
May 8, 2009 8:43 AM | Link to this
They made the offer, they should honor the coupons as is, at a later date, without the rain check. And, in the meantime anyone who shows up for the “Free Chicken” with coupon in hand and they are out should at least receive the free Pepsi at that time.By Needs to Eat
May 8, 2009 8:57 AM | Link to this
I printed the coupon, headed to my local KFC and was rudely told over the drive up speaker that “they were no loner honoring that coupon”. When I asked when they stopped they said when they open that morning. They store opened at 11:00 and I was in line at 11:34. They never intended to honor the coupon. This is a scam if you ask me. NO MORE KENTUCKY F’IN CHICKEN FOR ME!By amy
May 8, 2009 8:57 AM | Link to this
I wonder if franchised locations will refuse to honor the coupons ? That always goes over well with consumers… We don’t know if a location is corporate-owned or franchised but people show up with coupons to be told ‘we aren’t participating in that offer’.By Henry Essick II
May 8, 2009 9:32 AM | Link to this
I went to the Brown St location on thurs (6-7) and was told that due to an upper management directive the store “is no longer honoring the coupons.” When I questioned the management I was told they didn’t know anything more. KFC is the highest priced fast food chicken outlet. Over priced. Way over priced. I like thier chicken by stopped patronizing them due to the prices. Why pay $1.49 for one small wing when Chuchs Chicken offers a much better deal? As I was at the Brown St store I heard many say the would not be back. I feel the same way.By Henry Essick II
May 8, 2009 9:35 AM | Link to this
(correction)I like thier chicken but stopped patronizing them due to the prices.By Henry Essick II
May 8, 2009 9:37 AM | Link to this
“their”….lol too early for me this morning…By nyc
May 8, 2009 10:16 AM | Link to this
It’s beyond crazy to think that a company as big as KFC doesn’t know how much influence Oprah has with people! They had to know or they would not have been willing to do the promo in the first place. They wanted the business and now that they are getting it they don’t want it. That’s just bad business. The new grilled chicken is good but the price is high!By Curtis Heaton
May 8, 2009 1:15 PM | Link to this
KFC will not get my business untill they send a coupon to me. They also need to offer gizzards.By hegaveall4you
May 8, 2009 1:16 PM | Link to this
My entire family went in with a coupon (you could print up to 4) and we were all served quickly and without incident at all. What a blessing to be able to get an entire meal and not pay a penny. Rainchecks are just free meals at a later date. Still a real blessing.By tbill
May 9, 2009 1:21 PM | Link to this
What did they expect, offering free meals? I went today, 5/9, and though they had grilled chicken and almost no customers (“out the door”?) our coupons were not honored. What a backfire of bad feelings for these idiots. “What a blessing”? Yeah, a wasted trip! You wouldn’t think the same way if you hadn’t gotten your free meal, now would ya?! NO MORE KFC! LIARS!!By gary
May 12, 2009 9:47 PM | Link to this
I had sticker shock on Mothers day, paying $6.00for 4thighs ,no biscuit, and hardly a napkins, popeye’s or churchs hereI come. When the costof chicken is almost the price of a ponderosa steak, there’s a problem.By anna
May 24, 2009 8:35 PM | Link to this
kfc is disgusting anyways.