PNC Bank unveils 'branch of the future' in downtown Dayton

PNC Bank this morning unveiled its “branch of the future” that blends technology while retaining a human touch.

The branch inside the PNC’s Dayton headquarters at 312 North Patterson Blvd. is a showcase for the company’s newest technology, from the “Discovery Tables” equipped with tablet computers for customers to use to the twin 24-hour ATM machines that accept up to 30 checks for deposit or 50 bill payments in a single transaction and which can dispense denominations down to $1 bills.

The bank’s customers “are telling us they want alternative methods” to do their banking, PNC Retail Market Manager Sarah Hudak said today at a press conference inside the branch. Customers view bank branches as less of a transaction center — since many transactions can be accomplished with a computer or smartphone — and more of a financial advice center, Hudak said.

But account holders don’t want the bricks-and-mortar offices to go away.

“Customers still value the branch, and they still value face-to-face interaction,” Hudak said.

For more on this story and the technology behind the PNC “branch of the future,” pick up a copy of Wednesday’s Dayton Daily News.

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About the Author

Mark Fisher

Mark Fisher, a 1981 graduate of Ohio State University and a 1976 graduate of Beavercreek High School, is a third-generation Dayton-area resident who has worked for the Dayton Daily News since 1983. He covered higher education and K-12 education accountability issues for nearly 20 years before taking over the food and dining beat in 2006.