Scam artists use text messages to get bank account information

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By John North 9:49 PM Saturday, September 12, 2009

Recently, the Better Business Bureau received a call from a woman inquiring about text messages she and her husband received on their cell phones simultaneously from a four-digit number. The messages stated, “We found a problem in your credit union account. Call urgently!” and left a number to call. When called, a recorded message indicated it was a 24-hour bank service and asked for her credit card number. She called to verify the message with her credit union, Day Air Credit Union, a BBB Accredited Business, and was told the message was a scam.

Day Air Credit Union has a fraud alert message posted on its Web site saying that it’s not sending out text messages stating there are account problems. The credit union won’t ask for personal information via text messages, as these aren’t secure communication channels.

Scam artists have evolved by using text messages to con people into providing personal information. A combination of short message service (SMS or text messaging) and phishing, smishing occurs when scammers pose as banks or other trusted companies and send bogus text messages to notify you of account problems. They need to verify personal information and provide Web sites or telephone numbers for you to do so. Once entered, thieves use your information to steal your money and identity.

Another smishing example involves text messages as confirmations recipients will be receiving products or services unless they cancel orders. Phony Web site addresses are provided for cancelling charges by entering credit card information. The BBB advises you to be on guard if someone requests personal information whether it’s through e-mail, telephone or text messages. Guard against smishing as you would phishing. Check companies out with the BBB by visiting www.bbb.org or calling (937) 222-5825 or (800) 776-5301.

John North is president and CEO of the Better Business Bureau

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