The Adobe Flash Player is required to view this multimedia interactive. Get it here.

Southwest apologizes to mom on Calif. flight

Pamela Root holds her son, Adam, as he laughs at the dog, Maddie, in their home in San Jose, Calif., on Thursday, Oct. 29, 2009. Root, a stay-at-home mom, and Adam were kicked off a Southwest flight returning from Amarillo, Texas, on Monday because Adam was especially cranky. (AP Photo/San Jose Mercury News, Karen T. Borchers) NO MAGAZINES; NO SALES; NO INTERNET REPUBLICATION OF ANY KIND.

ENLARGE PHOTO

Pamela Root pushes her son Adam in a swing in the front yard of their home in San Jose, Calif., on Thursday, Oct. 29, 2009. Root, a stay-at-home mom, and Adam were kicked off a Southwest flight returning from Amarillo, Texas, on Monday because Adam was especially cranky. (AP Photo/San Jose Mercury News, Karen T. Borchers) NO MAGAZINES; NO SALES; NO INTERNET

ENLARGE PHOTO

Supporters trying to keep aviation film festival on this year
4:01 p.m.
Local pharmacist joins online cardiac venture
11:07 a.m.
Over 300 jobs expected from grants to Dayton, Springfield companies
11:47 a.m.
Company trains new workers to prepare for possible $4M contract
2/8/10
New stores coming to Monroe outlet mall
2/8/10
> More headlines

The Associated Press Updated 8:26 PM Friday, October 30, 2009

SAN JOSE, Calif. — A spokesman for Southwest Airlines says the carrier has apologized to a mother who was kicked off a plane along with her unruly 2-year-old earlier this week.

Spokesman Chris Mainz said the airline called Pamela Root on Friday to apologize. He says Root also will receive a refund and a $300 travel voucher.

The crew bounced Root and her son Adam off the San Jose-bound flight because passengers could not hear preflight safety announcements.

Root says she was confident Adam's screams of "Go! Plane! Go!" and "I want Daddy!" would subside after the plane took off Monday in Amarillo, Texas.

The 38-year-old mom said she hoped to be compensated for the portable crib and diapers she had to buy for the extra night away from home.

___

October 31, 2009 12:24 AM EDT

Share this article