RELATED: DP&L warns of customer scams
Scams may use email, social media, phone calls or even door-to-door visits, DP&L said.
The utility is reminding customers they should not provide personal information or comply with requests for payments.
Instead, they should hang up and call DP&L at (800) 433-8500 to ask questions about anyone contacting you about your bill or claiming to be from the utility.
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The company also offers these tips:
• Never give personal information such as your Social Security number, bank account number or credit card number.
• If you have already provided information to someone making this offer, contact your bank and the three national credit bureaus, Equifax, Experian and TransUnion, immediately.
• DP&L says the company will send representatives to your door to collect payment if your account is past due and you have been sent notice that your account is scheduled for disconnection. DP&L employees carry photo identification which customers should request to see.
• Check on elderly relatives and friends, often targets of such schemes, to make sure they have not fallen victim to this fraud.
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