Software may help screen 911 dispatchers

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By Nancy Bowman, Contributing Writer 6:31 PM Saturday, December 10, 2011

The Miami County Communication Center’s director hopes a dispatcher testing software can help better screen potential dispatchers.

Jeff Busch, director of the countywide 911 center, told the center board Nov. 30 that changes in the way potential dispatchers are screened have been under review after some hires failed to succeed after money was spent for salaries, benefits and training, along with time of trainers. More than $17,000 was spent on salaries and benefits of two hires who did not succeed this year, he said.

Other agencies contacted use software simulating the dispatching job, allowing them to test ability of job candidates to multi-task. The candidates who haven’t worked out as dispatchers have run into problems when required to do several tasks at once, Busch said. The center board agreed to buy the CritiCall testing software for $3,515.

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