The Ombudsman contacted the Montgomery County Department of Job and Family Services to inquire about the woman’s benefit. The supervisor responded that the woman’s Qualified Medicare Beneficiary benefit had been approved, and the approval has been sent to the Social Security Administration. However, the Social Security Administration had not yet activated the benefit. The supervisor reported that it can take 60 days or more for the Social Security Administration to process the benefit.
The Ombudsman contacted the Social Security Administration on the woman’s behalf. Two months later, the woman’s benefit was reinstated by the State of Ohio and the Social Security Administration.
The Ombudsman Column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to the Beerman Building, 11 W. Monument Avenue, Suite 606, Dayton 45402, or telephone (937) 223-4613, or by electronic mail at ombudsman@dayton-ombudsman.org or like us on Facebook at “Dayton Ombudsman Office.”
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