The Ombudsman received a complaint from a mother who had already taken steps to try to resolve her problem, but the resolution was not yet complete.
She working two jobs, but shifts were not always available for the woman and so there were some weeks without pay. The woman received notice that she was not eligible for food assistance through the Montgomery County Department of Job and Family Services (MCDJFS). The woman believed she was eligible for the assistance, so she requested and received a state hearing on the matter.
The state hearing decision found that the mother’s income had been calculated incorrectly and that she was eligible for the benefit. The woman was told the decision was to be implemented within 10 days.
The woman contacted the Ombudsman because she was anxious as to whether the compliance would take place on time. On the 10th day the Ombudsman contacted the agency and learned that the hearing decision had been received on the seventh day. Staff implemented the changes in the woman’s case. Her benefits for August, September and October in the amount of $360 were available to her.
The Ombudsman Column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to the Beerman Building, 11 W. Monument Avenue, Suite 606, Dayton 45402, or telephone (937) 223-4613, or by electronic mail at firstname.lastname@example.org or like us on Facebook at “Dayton Ombudsman Office