“A merger is not going to help because the more centralization of the business, the more they will be able to charge high prices for bad service,” said Karen Kersting of Dayton.
Time Warner not only had the lowest customer satisfaction rating for cable companies in 2015— it has the lowest customer service rating out of all the companies in the U.S., according to Consumer Reports research.
UD marketing professor Randy Sparks sees potential in the buy out.
“They are going to have to straighten up those service messes that they have,” Sparks said. “Clearly, there’s a lot of things they are not doing right. They don’t have a lot of consumer trust in them right now and so time will tell how they respond.”
For it's part, Charter says it plans to hire 20,000 U.S. based customer service reps to replace Time Warner's overseas operations.
Sunscreen research breakthrough
I goofed. I went canoeing two weeks ago and completely forgot to slather on sunscreen or even bring it along with me— the redness on my arms and knees is my lesson learned.
A new study on sunscreen shows it does much more than protect against sunburn, and it could mean changes for the types of products we buy to protect ourselves from the sun.
All of the SPF 30 sunscreens tested were able to protect mice from melanoma, according to research by the Ohio State University Comprehensive Cancer Center.
The study also found that without sunscreen, tumors developed faster and more often on the mice.
Researchers say this could lead to sunscreens specifically created to prevent skin cancer.
More than 10,000 people are expected to die of melanoma this year alone, according to the American Cancer Society.
Help for beloved pets
If you came upon some hard times, how would you care for your kittens or puppies?
These organizations in the Miami Valley are here to help: Advocates For Animals In Xenia, People And Paws Of Greater Dayton,and Franklin Area Community Services.
They also accept monetary and pet food donations —making it easy for you to help keep your neighbors furry friends happy and healthy.
Rachel Murray is a WHIO-TV consumer reporter. You can watch her reports on News Center 7, follow her on Twitter @RMurrayWHIO, and like her fan page on Facebook.
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