Standard Register Healthcare has launched a new software tool that electronically polls patients after any type of medical encounter via text message or email, company officials announced.
The Dayton-based document services company introduced the product, SMARTworks EffectiveResponse, last week at the Healthcare Information Systems Society’s annual conference and exhibition.
Officials said the software automatically follows up with patients to assure they are progressing as appropriate, and to assess patient satisfaction with their care.
“As health care reform puts greater focus on patient satisfaction and improving transitions of care, health care organizations need cost-effective solutions that enable them to engage patients beyond discharge and improve prospects for their recovery,” said John King, Standard Register’s president, in a statement.
Standard Register has 4,000 employees, including 920 in Dayton.
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