Events that were postponed or rescheduled won't be refunded, Fowlks said. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee.
StubHub is offering the retroactive refunds now because the live events industry is opening back up. “The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub’s decision to make this move now," the company said in a statement. Viagogo, a tickets marketplace, bought StubHub in February 2020.
Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Postponed events may not be eligible for refunds.