The dispatcher was recorded telling Guyton, "I could send a wrecker service. They will charge you, but the fire department doesn't come out for that," WJBK reported.
Eventually, without the help of emergency services, Guyton found a tool that would smash through the car’s window.
Raina was taken inside after about 10 minutes of being locked in the car and cooled down, WJBK reported.
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Waterford Police Chief Scott Underwood admits mistakes were made and said steps will be taken, including more training on how to handle similar calls.
The dispatcher, whom Underwood described as a veteran dispatcher, will face disciplinary action, WJBK reported.
Guyton said it shouldn’t be a call that needs specific training.
"I do appreciate their apology," she told WJBK. "But it's not something that needs any training to know. It's common sense. You send help when someone is begging you to come help them save their child out of a hot car."