"I lay on the ground, placing my head best I can between my van and the drain, looking into the dark abyss to see if by any chance it has landed somewhere I can reach," Hall said in the post. "Of course it has not. In disbelief and as I am about to puke and cry, I go in and ask for a manager. The manager comes over to talk to me and is very friendly but unsure how to help. Just then another employee behind her says he is going to grab a grab-stick and a mirror to try and help."
That employee, WSET reported, was digital marketing director Seth, according to Hall's post. She did not include his last name.
Seth lifted the storm drain and sliced his finger in the process, but cleaned it up and returned to get the phone.
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"He then climbs down into the hole and retrieves my phone which miraculously is not broken or wet," Hall wrote.
On top of the high level of customer service, Hall said Seth refunded her mobile order and she got her meal at no cost.
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