"He's a wanderer. He's a runner. This dog was supposed to help us," said Kristie Maxfield.
The Raleigh-based company describes its service dogs as hearts of gold wrapped in fur. WFXT called owner Mark Mathis, who said financial trouble is forcing him out of business.
"I care very much about this family, but the business itself has simply become unsustainable.," said Mathis.
The Maxfields are concerned they will bring Teddy back to Massachusetts and will have a dog with no training in order to help PJ.
"I'm in the moment right now, trying to deal with this crisis. So, I can't comment on what I'm going to be able to do in the future, except to say I will do all I can," said Mathis.
For the Maxfields, that isn't good enough -- not for the friends and strangers who gave them money for Teddy, and definitely not for PJ.
"At this point, $15,000 has been wasted. Money other people gave us, trusted, to help our son, has now been spent on a puppy," said Tim Maxfield.