HURRICANE HARVEY: Bait shop owner’s insurance payout thwarted by a typo

Mary Ann Heiman opened her bait shop on the the causeway that crosses Redfish Bay to Port Aransas in 2011. From the outside, 1950 Hwy 361 was nothing fancy.

“The building was just an old metal building that had sat here since the 1980s,” she said. “It was basically held together with nails and glue and love and duct tape.” The real value of Offshore Adventures was the equipment inside, the tanks and freezers Heiman needed to hold the crabs, shrimp, mud minnows and mullet that anglers bought in their pursuit of the Texas coast’s rich lode of redfish, trout and drum.

A resident of the area on and off since her 1950s childhood there, Heiman knew the wild weather that occasionally swept in from the Gulf and the havoc it could leave behind. Last July she purchased a policy from the Texas Windstorm Insurance Association to cover $60,000-worth of business personal property inside 1590 Hwy. 361 from high wind damage. It cost $679.

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Heiman's timing couldn't have been better. Hurricane Harvey barreled into Port Aransas a month later, on the evening of August 25, packing 130 mph winds and driving rain.

When Heiman was allowed back into the area a few days later, her bait shop had disappeared, the splintered debris of her livelihood hurled inland by the Category 4 winds. A group of wooden pylons roughly representing the outline of the shop poked out of the sand like a mouthful of broken teeth.

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It was only after the adjuster for the windstorm insurance association went out to the site and agreed the record winds had destroyed her bait shop that it was discovered Heiman's insurance agent had accidentally transposed two of the numbers in Offshore Adventures' street address. In letters and phone calls, he asked TWIA to correct the typo so Heiman could collect her due and rebuild the business.

The association refused. Heiman’s policy for 1590 Hwy 361 did not cover 1950 Hwy 361, representatives explained. Her claim for the money she needed to restart her bait shop was stamped “denied.”

ExploreFor more on Heiman’s dilemma, and how the Texas Windstorm Insurance Association has served consumers since Hurricane Harvey, visit

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