She turned around to help.
"'Hey, are you OK?'" she asked him, as Jackson recalled to WKRC. "He said, 'No, I'm not OK,' and I said, 'Well, what's going on?'"
Jackson listened as the man told her his story. He told her he was a veteran. He lost his job, his house and his family. He had been thrown out of homeless shelters.
"When I asked him if he wanted to go get a cup of coffee, he said, 'Yes, that sounds perfect,' so I was like, 'Come on, you can come get in my car,' and so I didn't just let him go. I still had him," Jackson told WKRC.
Jackson and the man hugged as he went in for help at Fort Hamilton Hospital.
"I cried all day," Jackson told WKRC. "Literally all day."
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