Charter recently acquired Time Warner Cable, which serves the Dayton area and beyond, in a $79 billion acquisition.
The new ratings survey queried more than 172,000 subscribers on their experience with home internet, pay TV, and telephone service.
Ratings are available to Consumer Reports subscribers, but a summary of the findings said that only Mediacom Communications — which serves parts of the Midwest and Southeast — and MetroCast — serving New Hampshire, Maine, Pennsylvania, Maryland, and Virginia — scored worst than Time Warner Cable and Comcast in ratings for bundled service packages and TV service.
“Along with death, taxes, and an ever-growing assortment of Bravo reality shows, disenchantment with your cable TV service seems to be among life’s certainties,” a Consumer Reports statement said. “As in previous years, Consumer Reports’ new telecom service ratings … showed broad dissatisfaction among customers with cable TV and internet plans.
A message seeking comment was sent to Charter.
The recent merger will give Charter 2.13 million customers, including 630,000 in Southwest Ohio.
Charter will phase out the Time Warner Cable name, and instead market its products and services under the Spectrum brand, the company said. The company eventually will switch its billing system and make other changes, but those rollouts are expected to take more than a year, a Charter spokesman said.
About the Author
