Following Princess Diana's death, the royal family stayed at Balmoral in order to stay out of the public eye in London. The decision was viewed negatively by the public, who wanted to see signs of the family sharing in their grief. In the documentary, the princes defend their grandmother's decision.
“At the time, my grandmother wanted to protect her two grandsons and my father as well,” Prince William says. “[She] felt very torn between being the grandmother to William and Harry and her Queen role, and I think everyone was taken aback of what happened and the speed it happened … All of us were in new territory. My grandmother and my father believed we were better served in Balmoral, having the walks and space and the peace to be with the family and not be immersed or having to deal with serious decision or worries straightaway.”