Tax refund mystery solved

A couple contacted the Ombudsman office because they were missing a municipal income tax refund. The couple had already called the municipality, and learned the check had been issued several weeks earlier, but that it was mailed to the wrong address. Staff at the municipality outlined a complicated process for issuing a replacement check, so the couple called the Ombudsman office and requested a clarification of the process and to learn when to expect the refund.

The Ombudsman contacted the municipality about the missing check. The next day the tax manager informed the Ombudsman that a message had been left for the taxpayers informing them that a refund had been issued and was mailed to the correct address. A few days later the couple called the Ombudsman to report that the check had been received and to thank the Ombudsman for the prompt intervention.