"I wanted a package, not for someone to do doughnuts on my front lawn," Strutton said. "The Amazon van was sitting across my driveway, not in my driveway, but literally across."
By Wednesday, the tire marks were still visible in the grass.
Strutton gave Washington the video, which appears to show the driver pull up to the home and then drive around the driveway onto Strutton's front lawn. The driver appears to get out, drop off the package and then drive onto more grass before leaving the neighborhood.
Strutton said his concerns were more than just aesthetic.
"They don't know where my septic lines are. They don't know if I have a septic system or not, so they could have damaged that," he said.
Strutton said he emailed Amazon Prime about the incident, but the company said it uses a third party for deliveries.
In response, the representative apologized for the delivery, writing:
“At Amazon, we pride ourselves in being the world’s most customer-centric company. Regrettably, our delivery partner couldn’t meet our high standards in this instance. We expect our delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriously.”
Washington called the representative and asked: If a delivery driver damages property, is Amazon or the third party used to make the delivery responsible? The representative declined to answer Washington's question and referred her to the Amazon public relations department, which has not responded.
Strutton said he won't know how much damage the driver caused until this landscaper takes a look at his lawn. He said he feels like the response from Amazon was disingenuous.
"'We do doughnuts in your front yard and we're just sorry,'" Strutton said.