Trotwood resident Kiajanae Roye is hoping photos from US bank's surveillance cameras will help solve an identify theft case she filed with police in March.
Roye says she's the victim of identity theft after the woman used her debit card to withdraw $880 from the bank's drive through ATM location at 2350 N. Gettysburg Ave.
Roye left her card in the machine and didn't realize it until after leaving the bank.
"I didn't realize it until I got to Huber heights to purchase some food and realized I didn't have it, " Roye said.
Roye filed a complaint with the bank back in February after the incident, but was denied her request for the money back.
Roye said the money was withdrawn in $200 increments, and was never alerted by the bank.
Roye was advised to call card services, and according to the representative she spoke to, the second transaction happened 70 seconds after Roye initially withdrew the money.
Roye said the representative told her a second transaction is allowed to occur without inputting a PIN number 65 seconds after a first transaction.
"I don't understand how the woman could have even withdrawn the money and why the bank did not alert me," Roye said. "I asked for proof of this and she said she could not provide that, " Roye said.
According to Roye, the bank's case manager assigned to her complaint advised her she would have to come up with more evidence to prove fraud.
"She told me if I didn't have any further evidence of fraudulent activity on my account they would not open my case, " Roye said.
Roye says she's been a customer with the bank for over ten years, and doesn't understand why she's had to "jump through so many hoops" to prove her case.
Police advised Roye the woman's photos have been posted on Crime Stoppers, and if she is identified, they will be able to press charges.
"They've been extremely helpful," said Roye.
Roye is hopeful the bank will refund her money if the woman is identified.
To view the suspect’s Crime Stoppers photo, please click here.
If you have any information regarding the woman’s identity, please contact Dayton police.
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