Miamisburg water customers question ‘drastic change’ in bills

How much water Miamisburg customers are recorded using is a central concern regarding billing complaints, residents and city officials say, disputing that the issue is tied to rate increases.

Some customers contend they are seeing steep jumps in billed units of water even while inspecting for pipe leaks and seeking to curb usage.

“A rate increase is one matter. But a severely drastic change in units is quite another,” Miamisburg resident Susan Greb told city officials this week.

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“We don’t have a problem with the rate increase. We understand,” she said. “….But when you go from nine units to 75 units, that’s an issue.”

Greb is among the city's residents whose quarterly bills have seen dramatic increases in usage in recent months as the city is in the middle of assessing a series of five annual rate hikes to pay for its $69 million water and sewer upgrades, many of which are EPA mandated.