Nautilus Hyosung America Inc. first opened an office in Miami Twp. in 2010, hiring more than a dozen former NCR Corp. employees in those early days.
Today, it has doubled its local space and workforce, opening a new local office — dubbed the “Global Software Center” — at 2076 Byers Road in Miamisburg, not far from Austin Landing.
The software written at the Miamisburg location ends up in machines across the globe.
The ATM business has two distinct segments said Nancy Daniels, company executive vice president and chief operating officer. There are the ATMs used in banks and the machines used in convenience stores, hotels and elsewhere.
There are far more of the latter machines used in places outside banks, she said. And even in an era of debit cards, the amount of cash in circulation keeps growing, she said.
“We have about 70 percent of that market,” said Daniels, an NCR veteran now working at Nautilus Hyosung’s Irving, Texas headquarters.
In terms of total quantity — ATMs shipped each year — Daniels said her company is larger than “that little company that used to be in Ohio that I used to work for” and another competitor based in Canton, Ohio, Diebold.
“We’re considerably larger in terms of quantity than either one of those guys,” Daniels said.
NCR was born in Dayton in the late 1800s. John Patterson bought the company and renamed it National Cash Register Co., becoming the first to mass produce the retail cash register.
Today NCR makes ATMs, self-service grocery check-out machines, airport check-in kiosks and other customer-facing systems. NCR has said in the past that it is the biggest producer of ATMs in the U.S., but Nautilus Hyosung now claims that distinction, pointing to a May 2015 "Global ATM Market and Forecasts report" from RBR, a research firm.
When it moved to an Atlanta suburb, NCR left a few sales people, a data center just a stone’s throw from its old headquarters (now the University of Dayton’s river campus) — and a critical mass of people who know ATM software development inside and out.
“There were a large group of people who were really core to the development of software for ATMs and … without question, the most experienced ATM software development people in probably the world,” Daniels said.
That talent wasn’t lost on Nautilus Hyosung, which was also watching as banking in general shifted to new branch formats and customer-facing tech.
Some banks have “large labs” for ATM software development in Ohio, said Joe Militello, Nautilus Hyosung America vice president.
“There are people in Canton, there are ATM processors in Ohio who do the transactions,” Militello said. “Ohio really probably has more of that kind of talent than any other place in the country.”
Creating a Dayton-area presence “was really a pretty clear and easy thing to do,” Daniels said.
That presence is still relatively small, with about 30 Miamisburg employees today.
But the employee number is expected to grow. Within 18 months, the local workforce could grow 30 percent, Daniels said.
“The software that Dayton develops at our operation there in Miamisburg is becoming increasingly important,” Daniels said. “It’s continuing to substantially grow our business. The Global Software Center will play a key part of that.”
The Nautilus Hyosung company is quite large, with interests in construction, textiles, chemicals and much more. Its ATM business was founded in the 1990s, mainly to serve the Korean market. Around 2002, the company started exporting cash machines to the United States.
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