Carefully review rebate offers to determine if you’re eligible and the deadline. You’ll want to send requested paperwork immediately, as many rebates must be redeemed quickly. If you’re buying a product online, print the rebate application because it may not be included when the item arrives.
Determine if the rebate will be provided in the form of a paper check or pre-loaded card. Ask if the pre-loaded card can be used anywhere credit cards are accepted or only at specific retailers. Keep in mind the card may have an expiration date and fees that could whittle down its value.
Follow rebate instructions and rules precisely and enclose required documentation in the envelope, such as the original sales receipt, UPC code, rebate slip and your contact information. Make a copy of the paperwork for your records and consider using certified mail and requesting a return receipt as proof the company received the information.
Beware of untrustworthy companies using rebates as bait and switch tactics. They lure you into purchasing products, then change the terms. This fraudulent business practice is considered deceptive advertising and companies may be charged by the Federal Trade Commission (FTC).
Remember mail-in rebates may take several weeks to arrive. Companies legally are required to send rebates within the promised timeframe. If you don’t receive your rebate within the specified time or at all, first try contacting the company. You also can file a complaint with the FTC at www.ftc.gov or the BBB. Visit www.bbb.org or call (937) 222-5825 or (800) 776-5301.
John North is president and CEO of the Better Business Bureau.
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