When searching for a heating & cooling expert, your BBB suggests you:
• Consider a company’s reputation and years of service.
• Shop around and get several quotes. Don’t settle for the lowest bid.
• Check with family and friends. If they’re happy with companies they used, most likely you’ll be too.
• Ask contractors for references and call them.
• Make sure you feel comfortable with contractor.
• Visit home shows. This is a great opportunity for you to meet contractors face-to-face.
• Avoid high-pressure salespeople.
• Ask if the heating & cooling contractor belongs to any professional organizations. Look for these logos and BBB logo on their Web sites. And other promotional material.
• Make sure the company is licensed, bonded and insured as appropriate. Determine if contractor will pull required permits.
• Avoid contractors offering a price without looking at your current system.
• Look for Energy Star products that can offer long-term savings on energy costs.
• Ask if 24-hour emergency service is offered.
• Get a written contract detailing the work to be completed. Don’t sign anything until all blanks are completed. And, make sure warranties and guarantees are included.
• Never pay in full up front. A legitimate, trustworthy company won’t do business that way.
• Ask questions. Don’t be afraid to inquire about something you don’t understand.
There are a few things you can do to help reduce your bills and increase your furnace’s life. For instance, purchase a programmable thermostat, change your filter and keep your windows and doors properly caulked.
There are almost 500 local BBB Accredited heating & cooling businesses. Remember, if you have any questions regarding heating & cooling contractors, get help from your BBB, such as a list of BBB Accredited heating & cooling contractors and Business Reviews on ones you’re considering. Visit www.bbb.org or call (937) 222-5825 or (800) 776-5301.
About the Author