The Wonnacotts exemplify a remarkable image change by General Motors.
Buick was the highest-rated U.S. car brand for dependability in J.D. Power’s ratings this year. It is pushing up against Mercedes Benz for a top spot in consumer consideration as measured by Kelley Blue Book.
It is GM’s second-biggest-selling brand globally behind Chevrolet. And, through stylish design, new SUV and crossover entrants and consistent advertising, Buick has achieved a brand renaissance that drives increased new car sales and attracts younger buyers.
If Buick leaders want continued success, they must sharpen the marketing message to better articulate the reasons to buy a Buick, experts said.
“The advertising that says, ‘Wow, that’s a Buick?’ is ready to evolve beyond the apology,” said Rebecca Lindland, executive analyst at Kelley Blue Book in New York. “They don’t have anything to apologize for anymore.”
At glance, Buick’s success story is simple. Call it luck or genius, but less than a decade ago, Buick’s marketing and product developers foresaw consumers’ evolving preference for SUVs and crossovers instead of sedans.
Under GM product boss Mark Reuss, designers and engineers moved swiftly to create hot-looking Buick SUVs. Buick’s advertising team rebranded it as hip and the business model locked it in a niche where it successfully toggles between luxury and mainstream.
Meanwhile, Buick has become integral to GM’s profits. It is GM’s biggest-selling brand in China, the world’s largest car market.
That’s a remarkable feat considering that 10 years ago, Buick’s sales sputtered and the brand teetered on the edge of GM’s chopping block, with now-defunct Pontiac and Saturn brands.
Yet at the end of the first quarter, Buick was nipping at the heels of Mercedes Benz for consumer consideration, coming in sixth overall among 17 luxury brands, according to Kelley Blue Book’s BrandWatch quarterly survey. Cadillac was in the seventh spot for consideration in the survey results, Lindland said.
For the first quarter, GM reported that Buick’s global sales rose 9.2 percent to 332,321 vehicles. A decade earlier, in the first quarter of 2008, Buick reported it sold 122,412 cars, a Buick spokesman said.
“Buick is capturing attention,” said Phil Brook, Buick and GMC’s vice president of marketing.
Nearly three-quarters of Buick’s sales currently come from crossovers and SUVs, compared with 2013 when most Buick’s sales came from sedans, Lindland said.
“They moved very fast in that SUV space and they brought out very nice products,” Lindland said. “They’ve done that premium step that separates them from Chevrolet.”
Buick’s Brook characterizes the vehicles as affordable luxury. Year to date, Buick’s average transaction price for cars is $31,009. For crossovers, it’s $28,715, a Buick spokesman said. Buick’s new Avenir sub-brand, which represents about 20 percent of Enclave sales, is upscale and priced at $53,500, compared with $40,000 for an Enclave.
Kelley Blue Book’s estimated average transaction price for light vehicles in the U.S. was $35,285 in March 2018. For luxury compact SUV and crossovers, it was $44,497.
Buick has locked in a reputation for quality, though. J.D. Power’s 2018 U.S. Vehicle Dependability Study, released early this year, ranked Buick third, topped only by Porsche and Lexus. The study measures the number of problems per 100 vehicles original owners experienced during the past 12 months of 2015 model year cars.
The Enclave SUV, which launched in 2007, helped spark the brand’s transformation, Lindland said.
Brook said Buick leaders then looked for “white space opportunities” to make the brand stand out in the crowded car market. One of those was tiny SUV space made with Buick Encore in 2013.
“We had to create that (small SUV) segment. That wasn’t something that existed in the U.S. a few years ago,” Brook said. “Now everyone is rushing to get in it.”
Buick has also served as a guinea pig to test new product and technology before GM takes it to other brands.
Last fall, Buick put the air ionizer, which purifies the air inside a car, in the 2018 Encore in China, U.S., Mexico and Canada and the 2018 Enclave in North America. It has continued to roll out the air ionizer with the 2019 LaCrosse sedan and Envision compact SUV in all markets. If it’s a hit, other GM brand cars might get it.
Buick is also a desired destination now for GM designers, Brook said.
“Buick was a brand people weren’t lining up to work on, now we have people putting their hands up,” Brook said. “They’re young people who are willing to push the envelope a little bit because they can.”
One of those is Miljan Jevremovic. The 33-year-old worked nine years designing cars for Toyota until about two years ago when he joined Buick as creative designer of vehicle exteriors.
Jevremovic wanted to work specifically on Buick to be “at the forefront of something special.” He said he has no desire to work on any other GM brand.
Buick is now positioned to become a brand of choice among millennials and Gen Z people, analysts said. Its designers purposely aim for buyers ages 19 to 9, said Aaron Stich, creative designer of Buick Interiors.
Stich, 31, came to Buick in 2013. Before that, he worked on Chevrolet exterior vehicle design for about three years. His Buick team has a mantra, “We say in the studio, ‘Design a car you’d want to drive.’”
It is making progress with younger consumers, data show. Buick uses J.D. Power’s Power Information Network (PIN) data. It showed in 2008 the average age of a Buick buyer was 63. This year, it has dropped to 58, Brook said.
“Buick buyers have gotten younger, but they’re still much older than anyone in the industry, other than Cadillac,” said Alexander Edwards, president of Strategic Vision in San Diego. The median age for Cadillac and Lincoln is 64, both up slightly from a decade earlier. The age for BMW is 47 compared with 48 in 2008.