Base lodge named best in Air Force

Tuy Leonard (left) and Ashley McDaniel, both housekeepers at Wright-Patterson Inns, prepare a bed in a guestroom. U.S. AIR FORCE PHOTO/JAIMA FOGG
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Tuy Leonard (left) and Ashley McDaniel, both housekeepers at Wright-Patterson Inns, prepare a bed in a guestroom. U.S. AIR FORCE PHOTO/JAIMA FOGG

Credit: (U.S. Air Force photo by Jaima F

Wright-Patterson Inns wins top honor among large bases

Wright-Patterson Air Force Base was just recognized as winner of the 2021 Air Force Innkeeper Award.

The competition is divided into two categories. WPAFB took home the award in the large division (286 or more rooms), while the small base winner (285 or less) was Spangdahlem Air Base, Germany.

Lodging Manager Janelle Bailey said the entire Wright-Patterson Inns team was excited that all its hard work throughout the year paid off.

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Sheila Reiser (left), Wright-Patterson Inn operations manager, inspects the work of laborers Kevin Owens (center) and Tim Foley as they deep clean a guestroom. U.S. AIR FORCE PHOTO/JAIMA FOGG

Credit: (U.S. Air Force photo by Jaima F

Sheila Reiser (left), Wright-Patterson Inn operations manager, inspects the work of laborers Kevin Owens (center) and Tim Foley as they deep clean a guestroom. U.S. AIR FORCE PHOTO/JAIMA FOGG
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Sheila Reiser (left), Wright-Patterson Inn operations manager, inspects the work of laborers Kevin Owens (center) and Tim Foley as they deep clean a guestroom. U.S. AIR FORCE PHOTO/JAIMA FOGG

Credit: (U.S. Air Force photo by Jaima F

Credit: (U.S. Air Force photo by Jaima F

“Winning this award was incredible,” Bailey said. “I am so proud of my team and the hard work they do every day — they stood up, stood tall and continued the mission, no questions asked. I couldn’t ask for a better team and they deserve this win.”

Created in 1981, the Air Force Innkeeper Award Program recognizes installation-level lodging facilities providing the most outstanding accommodations and customer service to Air Force travelers.

Each lodging operation was evaluated on customer service, financial measures and related support activities.

This award was won through staff determination to keep Wright-Patterson Inns open while maintaining a safe environment throughout COVID-19 restrictions, Bailey said. Not a single room had to be shut down as the base lodge constantly flexed with each change to provide top-notch guest care.

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Housekeepers Jacinta Dunbar (left) and Breann Moorman clean a guestroom kitchen at Wright-Patterson Inns on Wright-Patterson Air Force Base on Nov. 5. The inn won the 2021 Air Force Innkeeper Award for a large base. U.S. AIR FORCE PHOTO/JAIMA FOGG

Credit: (U.S. Air Force photo by Jaima F

Housekeepers Jacinta Dunbar (left) and Breann Moorman clean a guestroom kitchen at Wright-Patterson Inns on Wright-Patterson Air Force Base on Nov. 5. The inn won the 2021 Air Force Innkeeper Award for a large base. U.S. AIR FORCE PHOTO/JAIMA FOGG
Caption
Housekeepers Jacinta Dunbar (left) and Breann Moorman clean a guestroom kitchen at Wright-Patterson Inns on Wright-Patterson Air Force Base on Nov. 5. The inn won the 2021 Air Force Innkeeper Award for a large base. U.S. AIR FORCE PHOTO/JAIMA FOGG

Credit: (U.S. Air Force photo by Jaima F

Credit: (U.S. Air Force photo by Jaima F

Along with delivering the best service to guests, the lodging team was also one of the few bases to stay within 1 percent of its operating budget and give to the Air Force Lodging fund.

To be able to do all this and win the award, the WPAFB team “followed the intense innkeeper checklist daily and continuously found ways to ensure the customer was the No. 1 priority,” Bailey said.

Col. Patrick Miller, 88th Air Base Wing and installation commander, praised Wright-Patterson Inns for bringing home this award.

“This is a tremendous honor recognizing the extraordinary work of our 70-plus-strong dedicated lodging team,” Miller said. “Over the course of the past year, we’ve flexed lodging space to provide isolation rooms for COVID-positive teammates, served as an aggregation installation bedding down over 1,500 deployers for ‘restriction of movement’ operations prior to deploying to the (Central Command area of responsibility) and supported a litany of mission partners … all in an extremely challenging COVID operating environment.”

The Air Force Innkeeper Award is a win for the entire base, Bailey said, adding it wouldn’t have happened without widespread support from multiple WPAFB organizations and units.

“The leadership and support that lodging receives from the bottom to the top is unparalleled,” she said. “Without their support, we would not have been able to keep the high standards it takes to win this award. My staff and I are very thankful to all of the support we receive and share this award with Team Wright-Patt.”

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Custodians Brian Inslee (left) and David Foust prepare Wright-Patterson Inns lobby for guests Nov. 5. U.S. AIR FORCE PHOTO/JAIMA FOGG

Credit: (U.S. Air Force photo by Jaima F

Custodians Brian Inslee (left) and David Foust prepare Wright-Patterson Inns lobby for guests Nov. 5. U.S. AIR FORCE PHOTO/JAIMA FOGG
Caption
Custodians Brian Inslee (left) and David Foust prepare Wright-Patterson Inns lobby for guests Nov. 5. U.S. AIR FORCE PHOTO/JAIMA FOGG

Credit: (U.S. Air Force photo by Jaima F

Credit: (U.S. Air Force photo by Jaima F

Bailey said it’s a “phenomenal feeling” for all lodging team members to be recognized and they remain committed to customer satisfaction throughout a year when so much has changed.

“Being recognized as the best of the Air Force is incredible with the amount of fantastic Air Force Inns there are across the globe,” she said. “It is also validation for all of the hard work that the lodging staff does on a daily basis.”

Caption
Ron Bertke, a Wright-Patterson Inns maintenance worker, sprays waterproof sealant in a guestroom shower on Nov. 5. U.S. AIR FORCE PHOTO/JAIMA FOGG

Credit: (U.S. Air Force photo by Jaima F

Ron Bertke, a Wright-Patterson Inns maintenance worker, sprays waterproof sealant in a guestroom shower on Nov. 5. U.S. AIR FORCE PHOTO/JAIMA FOGG
Caption
Ron Bertke, a Wright-Patterson Inns maintenance worker, sprays waterproof sealant in a guestroom shower on Nov. 5. U.S. AIR FORCE PHOTO/JAIMA FOGG

Credit: (U.S. Air Force photo by Jaima F

Credit: (U.S. Air Force photo by Jaima F

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