“We believe you deserve the best possible customer service, which is why we’re bringing over 10,000 outsourced customer service jobs back to the United States,” Rutledge said.
The company has over 90,000 employees in the U.S.
The biggest adjustment will be converting the 2.13 million Time Warner Cable customers to digital. Justin Venech, a Charter spokesperson said this change could take up to 18 months. Dayton has already started the process of switching to digital. The company will finish making these changes before releasing any new products.
Charter also has begun broadcasting TV commercials about the changes.
“In the coming months you’ll hear more from us as it relates to network, product, and service improvements,” Rutledge said. The chief executive reassured customers that their services will remain the same for now.