Frequently citizens may not know which government jurisdiction or agency to contact to assist with resolving a problem. Recently a woman called the Ombudsman because she has a broken light in her alley. The light has been out for more than a year.
The woman initially began calling because the light is behind her mother’s home. Then the woman bought the house next door to her mother, and has continued to be concerned about the light. The mother and daughter would like the light to shine in order to increase their security.
The Ombudsman contacted the city and spoke to a person in the engineering department. The staff person sent a crew to investigate. The staff did not conclude that the light belonged to the city, and a check with other providers of lights yielded no definitive ownership. However, the crew was able to repair the light because of its style of manufacture. The women were grateful to the city staff for “going the extra mile” and repairing the light.
The Ombudsman Column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to the Beerman Building, 11 W. Monument Avenue, Suite 606, Dayton 45402, or telephone (937) 223-4613, or by electronic mail at email@example.com or like us on Facebook at “Dayton Ombudsman Office.”
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