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Concierge service team coming to Dayton International Airport

A new concierge service at Dayton International Airport will be available to passengers and guests by May.

"Our goal is for the concierge team to be interactive with passengers and guests while they are at the airport,"  Terry Slaybaugh, Dayton International Airport director, said in a statement issued Thursday afternoon. 

Concierge employees will engage with the public as they arrive at the terminal, he said, and offer assistance and guidance with information about the airport, their travel needs, the Dayton community and more. 

Airport visitors will be able to identify concierge employees with airport-branded uniforms. 

Slaybaugh said the team will circulate through the pre-security parts of the terminal and parking structures, including greeting passengers exiting the terminal to baggage claim. 

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Concierge hours will be from when the first passengers arrive between 4 and 5 a.m. until the last flight lands, which can be as late as 1 a.m. 

"This service was modeled after best practices in other airports across the country," City Manager Shelley Dickstein said at the April 4 Dayton City Commission meeting. "It will really enhance the customer experience for the traveler at the Dayton airport." 

The commission approved the service this month. 

Concierge employees are in training for the next three weeks.

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