Delta cancellations continue Thursday morning

Travelers wait in long lines at Delta at Dayton International Airport Monday morning. JAROD THRUSH/STAFF
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Travelers wait in long lines at Delta at Dayton International Airport Monday morning. JAROD THRUSH/STAFF

UPDATE @2:50 a.m. 8/11:

Delta flights scheduled to depart from Dayton International Airport are impacted again today several days after the airline grounded all flights due to an operations systems failure.

A flight scheduled to depart for Atlanta at 5:35 a.m. is delayed, and another Delta flight scheduled for 7 a.m. to Minneapolis is canceled.

Airport Delays and Flight Tracking

UPDATE @5:52 a.m. 8/10:

Another Delta Flight out of Dayton International Airport is canceled today as the airline continues to deal with the aftermath of a Monday operations systems failure.

A Delta flight scheduled to depart Dayton at 5:35 a.m. for Atlanta has been canceled. At this time, all other flights are scheduled to depart and arrive on time.

UPDATE @3:06 p.m. 8/9:

Delta Chief Operating Officer Gil West addressed the cause of the operations systems failure.

“Monday morning a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power,” he said. “The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn’t switch over to backups.”

West said the airline is stilling seeing slowness in some aspects of the system, including processing check-ins, conducting boarding and dispatching aircraft.

“Delta is a vast people-moving machine that is tightly wound around a schedule that meets customer demand,” West said. “Similar to what happens after a severe weather event, it is not unusual for a global airline to take more than 24 hours to return to full reliability.”

When Delta doesn’t fly aircraft, flight crews don’t get to where they are scheduled to be, which causes further delays and cancellations, according to a statement from the company.

“As cancellations occur, rotations become invalid,”he said. “Multiplied across tens of thousands of pilots and flight attendants and thousands of scheduled flights, rebuilding rotations is a time-consuming process.

UPDATE: @12:42 p.m. 8/9:

Delta Airlines announced about 530 flights were canceled Tuesday, while more than 1,600 departed on regular flight schedule. The airline is still working to normalize operations, focusing on moving departures out of its Atlanta hub, according to a release.

UPDATE: @9:22 a.m. 8/9:

Delta Airlines announced it will cancel about 300 flights Tuesday morning as the company continues to reset its global operations. The airline cancelled about 1,000 flights on Monday after a power outage impacted its system operations worldwide.

“We were able to bring our systems back on line and resume flights within a few hours yesterday but we are still operating in recovery mode,” said Dave Holtz, senior vice president of the Operations and Customer Center.

Delta’s travel waiver was extended to customers traveling on Tuesday, and unaccompanied minors are still unable to travel with Delta until Wednesday. The company is also offering compensation to customers who were “significantly affected” by delays or cancellations, according to a news release.

UPDATE @5:20 a.m. 8/9:

Delta Airlines flights continue to be canceled today a day after a global computer system outage.

As of early Tuesday morning, one Delta flight that was scheduled to arrive in Dayton at 9:09 a.m. from Atlanta has been canceled. A Delta flight that was scheduled to arrive at 5:35 a.m. from Atlanta was also apparently canceled.

Shortly before 6 a.m., Delta tweeted that nearly 250 flights are canceled this morning.

https://twitter.com/DeltaNewsHub/status/762950006009634816

ExploreDelta cancellations, delays extend into Tuesday following outage

UPDATE 8:53 a.m. 8/8:

Limited departures are resuming and a Delta ground stop has been lifted following a power outage in Atlanta that impacted Delta computer systems and operations worldwide, according to Delta’s website.

Cancellations and delays are expected to continue throughout the day.

“While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist,” the company said in a statement. “There may also be some lag time in the display of accurate flight status at Delta.com, the Fly Delta app and from Delta representatives on the phone and in airport.”

INITIAL REPORT:

Travelers are waiting in long lines at Dayton International Airport and all Delta flights are delayed after the airline said computer systems are “down everywhere.”

Delta said it experienced a computer outage that has impacted flights scheduled for Monday morning.

Delta said a power outage in Atlanta that occurred around 2:30 a.m. has impacted their systems wordwide, and ‘large-scale cancellations’ are anticipated today.

At Dayton International Airport, there are long lines for travelers flying Delta. Our reporter on scene was told by a Delta pilot that all flights are grounded until the computer issue is resolved.

ExploreAirport Delays and Flight Tracking

This story will be updated as additional information becomes available.