Families living in privatized housing can expect to receive an emailed letter from the Office of the Secretary of Defense which provides instructions on how to complete the survey which is being administered by CEL & Associates Inc., a third-party consulting firm. CEL will collect resident feedback and analyze the information on behalf of the DoD. All information collected through the survey is confidential. If you are a resident and did not received the emailed letter by June 18 or you have questions and/or are experiencing technical difficulties, call the toll-free helpline at 800-482-6431, or contact CEL & Associates Inc. via email at BillofRightsFeedback@celassociates.com.
Participation is voluntary, but the Air Force highly encourages its members to take this opportunity to contribute their voices to improving privatized housing experience for service members and their families, Beach said.