In both cases, several fraudulent withdrawals were made from their bank accounts and they were unable to access their bank or cell phone accounts as the passwords had been changed.
Banks and credit card companies will only ask for identifying information if a customer calls them to verify they’re speaking with the account holder or an authorized account user. They won’t ask a customer to verify information for an account if they contact the customer as they already have the information.
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If you receive an unsolicited call from someone claiming to represent a bank or credit card company and they want you to give them any information other than to verify if authorization was given for a particular transaction, the call is likely a scam.
Disconnect with that person, verify the contact number of the organization the caller claimed to be with, then call that organization at the number you verified to report what occurred.
If you feel you may become a victim of a crime, contact your local police agency to make a report.
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