"I think being recognized as two of the top three family entertainment centers in North America is truly a reflection of the culture at Scene75," Sandler said. "As a company we identify three things that set us apart from our competitors. First, Scene75 truly cares about the community. We exist to not only entertain but also to serve and improve those around us, from the immediate guest at the welcome counter to the college student aspiring to learn business to the children's hospital several miles away. Second, guest experience is always a priority. We only accept team members that treat people entering our facility the same as they would treat guests entering their homes. Third, Scene75 offers high value entertainment for all ages to enjoy. We have a large number and wide selection of attractions in our facilities, allowing anyone who visits to find quality entertainment - from age 1-101. I am so honored."
So how does judging work?
A panel of judges from IAAPA evaluated eligible entertainment centers based on an application PowerPoint, community programs/initiatives, marketing materials, and entertainment offerings. An IAAPA mystery shopper then evaluated each of the facilities' performance from the customer's perspective, covering the pre-visit telephone call, website review, general facility appearance, staff hospitality, cleanliness, landscaping, attractions, food quality, state of repair, safety, guest service, entertainment value and more.
Scene75 estimates that there are over 5,000 family entertainment centers throughout the United States, Canada, and Mexico. PinStack, an entertainment center from Plano, Texas takes the other finalist spot.
Team members from both Scene75 Dayton and Scene75 Cincinnati will be attending the IAAPA Brass Ring Award Ceremony on November 17th to represent Scene75.