- Customers who suspect they have been scammed should contact their utility company or local law enforcement
- Never purchase a prepaid debit or gift card to avoid service disconnection or shutoff
- If someone contacts you asking you to pay your bill to avoid disconnection, ask them to verify they are a legitimate company representative by calling a verified number from the company's website/your monthly bill
- Visit the Federal Trade Commission's website to learn about how to protect personal information and different types of scams
- Use Vectren.com's live chat option or call 1-800-227-1376 for Vectren's contact center
- For more information, visit www.utilitiesunited.org
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