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In a statement, Southwest said: Our policy states that a Customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard.
In the video you can see the woman being forcibly removed by two officers after not leaving the plane on her own accord.
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You can also hear other passengers pleading with her to leave peacefully.
Southwest released a statement on the incident saying, “We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns."
After the woman was removed the plane continued its normal schedule and eventually landed at its Los Angeles destination around 11:39 p.m.
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