The Ombudsman and woman then contacted KEPRO together and submitted an appeal over the phone. During the conversation they explained how the woman had improved during physical therapy but needed another two weeks of therapy to gain strength, improve her ability to use a walker and safely return home. The appeal conversation lasted approximately 10 minutes and the Ombudsman and woman were informed a decision would be made in approximately 24 hours.
The KEPRO representative stated they would review the woman’s medical records from the nursing home and take into account what was reported during the phone conversation. The following day KEPRO issued a decision and determined the woman’s physical therapy should be extended another 14 days, which meant she could remain in the nursing home and continue physical therapy for at least two more weeks.
The Ombudsman returned to meet with the woman approximately 10 days later and found she had made incredible progress. The woman was able to use a walker, move from her walker to a chair or bed, and was visibly stronger since their last meeting. The woman informed the Ombudsman she was much stronger and would be ready to return home in a few days.
The Ombudsman and woman then met with the social worker, the nursing home employee responsible for discharge planning, and made certain the woman would have all the services necessary to safely return home. The Ombudsman ensured the woman had home healthcare services during her first month home and that transportation was scheduled to take the woman to her doctor appointments. Additionally, the woman would continue with physical therapy at home and the Ombudsman confirmed the woman knew the days and times when the physical therapist would visit.
The woman has been home now several months and no longer requires physical therapy and is actively involved in her community. The woman was appreciative of the help provided by the Ombudsman and for having an advocate by her side.
THE OMBUDSMAN column, a production of the Joint Office of Citizens' Complaints, summarizes selected problems that citizens have had with government and social services, utilities, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to 11 West Monument Avenue, Suite 606, Dayton 45402, or telephone (937) 223-4613, or by electronic mail at firstname.lastname@example.org or our website at www.dayton-ombudsman.org.