The video shows the man bloodied and shaken by the time he’s dragged back into the airport, to the horror of his fellow passengers. Or rather, his former fellow passengers.
OPINION: Your insurance policy’s fine print, and fracking.
The next news cycle brought word that United’s CEO, Oscar Munoz, sent a company email congratulating the plane’s crew for handling the whole thing according to “established procedures.” The AP quoted him as writing, ““I deeply regret this situation arose. … I want to commend you for continuing to go above and beyond to ensure we fly right.”
Begging the question, of course, of just what "flying wrong" might look like.
Please, share your thoughts: email me at rrollins@coxohio.com.
YESTERDAY’S MODERATOR: Clever Uber mind tricks!
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