Vectren adds customer service hours for heating season

Vectren Energy Delivery said Thursday it’s getting ready for the heating season by extending call center support hours to Saturdays in October.

The utility said October is typically an active month for natural gas customers preparing for cold weather by reconnecting gas service, or inquiring about energy assistance programs.

Customers can call 1-800-227-1376 and speak to customer service Monday through Friday from 7 a.m. to 7 p.m. In addition to the regular service hours, customer service specialists will be available Saturdays in October from 8 a.m. to noon.

“It is important to increase our flexibility during this busy season,” said Colleen Ryan, president of Vectren Energy Delivery of Ohio.

Beginning Nov.1, income-qualified households can contact their local community action agency or the Ohio Department of Development at 1-800-282-0880 to inquire about assistance programs, Vectren said.

The following programs will be available:

• Home Energy Assistance Program: State and federal utility assistance dollars are available for income-eligible customers. Households must fall within 200 percent of federal poverty guidelines, which would be about $46,000 for a family of four, to apply.

• Emergency Home Energy Assistance Program: E-HEAP provides assistance once per heating season to eligible households that are disconnected or are threatened with disconnection. Households must fall within 200 percent of federal poverty guidelines to apply.

• Percentage of Income Payment Plan Plus: PIPP Plus calls for a qualified household to pay 6 percent of its monthly income for gas service throughout the year. To be eligible for the PIPP Plus program, a customer must receive his or her primary or secondary heat source from a company regulated by the Public Utilities Commission of Ohio (PUCO), must have a total household income which is at or below 150 percent of the federal poverty, which would be about $34,000 for a family of four, and must apply for all energy assistance programs for which he or she is eligible.

• Project TEEM: Vectren’s Project TEEM (Teaching Energy Efficiency Measures) helps qualifying Ohio customers implement energy efficiency improvements to their homes at no cost. Households must fall within 300 percent of federal poverty guidelines, which would be about $69,000 for a family of four, to apply. Call 1-800-617-2673 to learn more or visit www.cap-dayton.org.

For more information or to access Vectren’s self-service options, including billing and payment options, rebates on energy efficient appliances, energy conservation tips and account information, visit www.vectren.com.