The mother reported that the change of provider was critical because her employer informed her that they would have to terminate her employment due to a lack of childcare if the issue were not resolved by a certain date.
The Ombudsman contacted the agency to request that the change be completed as soon as possible. The supervisor wrote to inform the Ombudsman that the change of providers had been processed and that the mother had been called to let her know.
The Ombudsman Column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to us at 11 W. Monument Ave., Suite 606, Dayton 45402, call 937-223- 4613, or by electronic mail at ombudsman@dayton-ombudsman.org.
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