Montgomery County residents get help after homes on one street ignored during trash collection

The problem impacted both the regular garbage as well as the recyclables.

Neighbors had called the service provider multiple times and the city several times. There are seven homes on the street and all were impacted.

The ombudsman contacted both the city and the garbage service provider the day before the garbage was scheduled to be removed. The next day, one neighbor on the street called to say her family had garbage removed, but not the other homes on the street.

The ombudsman called the city and the garbage removal service provider again about the problem, and followed up with the neighbors over the next few weeks. The regular garbage removal had resumed.

Others who may need some help with city issues are welcome to call the ombudsman for support.