The Ombudsman contacted the agency about the complaint and included a copy of the woman’s receipt. A few days later the woman’s childcare provider told her that her portion would be $180 per month. The woman received a call from staff at the MCDJFS that her portion would be $180 per week. The Ombudsman contacted the agency again to clarify that the mother’s portion is $180 per week. The mother was grateful to have the matter finally resolved.
The Ombudsman Column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to us at 11 W. Monument Ave., Suite 606, Dayton 45402, call 937-223- 4613, or by electronic mail at ombudsman@dayton-ombudsman.org.
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