Only the person who requested the ride can rate the driver once the ride is over. And when the driver rates the trip, that score goes toward the rating of the person who requested the ride, rather than the passenger.
Both Uber and its competitor Lyft have in the past taken steps to make their apps more accessible to seniors. Uber partnered with Los Angeles firm 24Hr HomeCare and Lyft partnered with GreatCall last year to allow customers to book rides through a phone operator, bypassing the smartphone apps entirely. Customers do not need Uber or Lyft accounts to use those services. The GreatCall service is available only to GreatCall members, while 24Hr HomeCare’s “RideWith24” service is available to the public via a toll-free number ((800) 522-1516).
A third-party service, GoGoGrandparent, lets passengers book an Uber ride and use other on-demand services such as Instacart (grocery delivery), Munchery (dinner delivery) and Postmates (shopping) by dialing a phone number ((855) 464-6872) and speaking to an operator.
The announcement comes as Uber tries to bounce back from months of scandals and the resignation last week of its chief executive, Travis Kalanick.