Since 2010, the total reported U.S. spending at small businesses during the annual Small Business Saturday is an estimated $201 billion. Communities can prepare for the arrival of SBS this holiday season in the following ways.
- Promote participation. Participating businesses should alert the public that they will be involved in SBS through local outreach, social media posts, marketing emails, and other avenues to generate excitement and exposure. Businesses also can download free marketing materials from americanexpress.com/us/merchant/shop-small/materials.html, including the “Shop Small” logo.
- Offer incentives and deals. Small businesses can offer special discounts and incentives that are exclusive to SBS, which may include BOGO deals or gift-with-purchase incentives to further entice shoppers.
- Create specialized bundles. Business owners can group complementary products or services together into holiday bundles to increase the perceived value and encourage shoppers to spend more. Beauty supply retailers, for example, can put together a specialized hair care bundle that may include shampoo, conditioner, heat protectant, and finishing spray.
- Enhance the business atmosphere. This is the time to make sure the business is inviting and in good repair. Decorating the storefront with festive items is only part of the package. It is key for business owners to ensure that the space is clean, welcoming and well-stocked. Investing in small event features, such as free snacks or live music, can engage customers and keep them in the business longer.
- Prepare your business operations. This is the time for businesses to have plenty of staff on hand to handle large crowds. Choosing customer service personnel who are outgoing and friendly can help drive sales and make a great first impression on new customers.
Small Business Saturday is an important time for local business owners to establish their footing in the community and drive sales at the start of the holiday season.
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