The credit union, through its web page, says, “WPCU will never contact you and ask for your account information, unless you contact us first.”
The credit union’s web page offers several tips to customers to make sure they are protected:
* Review your account statement(s) regularly.
* Don’t click any links or reply to any messages unless the email is from a known sender.
* If you receive an unprofessional or copied message claiming to be from WPCU or another financial institution, contact WPCU or your other financial institution directly at a known phone number to verify the message is real.
* Out-of-State? Use Your 4-Digit PIN when making purchases with your debit card
The credit union will never
* Ask you to update your computer with newer releases of software or latest versions of browsers via email or text message unless you have contacted WPCU.
* Contact you via email, phone, or text asking you to log in and update/validate your credentials.
* Send emails that directly link to Home Banking or provide links to websites to authenticate your information.
* Ask you to respond to an email, chat box, or pop up message with your personal account information.
* Ask you to provide personal account information because of a threat to close or suspend your account if you don’t take action immediately.
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