The issue is now resolved, Honan said.
“Customer balance information and transaction detail are accurate as of 9:30 this morning and we are operating business as usual,” she said.
Customer balances were corrected first. Fifth Third then worked to update the transaction details, Honan said.
“We have quality assurance programs in place to identify these sorts of issues and certainly we’ll be looking at this issue,” Honan said. “That’s how the issue was flagged.”
Honan said the delays were a processing error and not due to hacking or a compromise of the website.
Bank customers with questions can call customer service at 1-800-972-3030.
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