BBB gives "F" to 17 auto shops

news
Aug 11, 2011
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Better Business Bureau leaders say the auto repair and service industry has been a problem this year. Bureau President and CEO John North says there are a lot of trustworthy auto repair and service companies in the community. But he adds that there are some he would never consider. He says those firms tarnish the reputation of the whole industry. The bureau has named 17 local auto repair and service companies as earning "F" ratings.  The bureau gives an "F" rating to firms that have unresolved complaints, or failure to deal with customer complaints. The list is as follows:

  • Bad Attitude Customs, 450 Columbus Street, Xenia
  • Bill's Auto Repair, 5839 West Third Street, Dayton
  • Bob's Garage, 5737 West U.S. 36, Piqua
  • Dale's Auto Repair, 155 North Second Street, Camden
  • DCD Auto Sales, 1365 North Gettysburg Avenue, Dayton
  • JW Automotive, 21 West Main Street, Phillipsburg
  • M&H Auto Repair,  8 North Broad Street, Fairborn
  • Mead's Automotive, 1555 South Yellow Springs Street, Springfield
  • The Oil Connection, 1276 1276 Sterling Court, Fairborn
  • Person's Family Auto Service, 1414 North Main Street, Dayton
  • Quick Stop Service, 3924 Salem Avenue, Dayton
  • Safeway Auto Lube,  1990 Covington  Avenue, Piqua
  • SouthMetro Automotive,  1708 South Metro Parkway, Dayton
  • Stump's Automotive Service, 1980 Hogue Ave, Suite B, Dayton
  • Valvoline Instant Oil Change, 1354 North Fairfield Road, Beavercreek
  • Valvoline Instant Oil Change,  4430 Brandt Pike, Dayton
  • Wheel Warehouse, 4600 Gateway Circle, Kettering

The Better Business Bureau recommends:

  • Establish a relationship with a mechanic before you need one.
  • Ask a friend or relative to recommend mechanics they have used
  • Find out if the mechanic has professional certifications from industry associations
  • Check to see that the shops are well-organized and up-to-date, with steady business
  • Provide detailed information to your mechanic about your vehicle problem
  • Request a written estimate, and confirm that work will not be done without your approval
  • Have the mechanic explain what will be done in terms you can understand
  • Get a detailed print-out of the work performed,  including parts and labor costs, warranties or service guarantees

Check out companies by visiting the Better Business Bureau website, www.bbb.org. You can call 937-222-5825 or 800-776-5301

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